To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return/exchange?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable/exchangable?
You can return/exchange your items within 14 days of receipt of your shipment.
- They must be in original condition
- Unwashed and unworn with no visible signs of wear
- With the original tags still attached
Free gifts or promotional items are not returnable!
Are there any charges for return/exchanges?
- There are no charges for returns within the UK (14 days from receipt of goods)
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 48 hours. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 15 working days.